IT Technician
A new job is a big decision.
Don't work just anywhere.
Be Selective.
Our BusinessSelective is a midsized U.
S.
domestic property and casualty insurance company with a history of strong financial performance for over 95 years.
Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes' 2021 Best Workplaces in Financial Services and Insurance list.
Our CultureWe genuinely care about each other, our customers, and the communities in which we operate.
Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives.
If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.
We are seeking an technician who will provide users with guidance and first level support of the firm's business.
Departments rely on the function to solve problems, which are interfering with the timely completion of their work.
Responsible to ensure that help is given to these departments as quickly and efficiently as possible.
Responsibilities:
Respond to users requests for information and assists in problem resolution.
Maintain contact with users on operational and production problemsAssists in the development of processes and scripts to resolve 1st level support incidents.
Assist in coordinating the resolution of applications/software systems problems impacting productionAssist systems and application development personnel, as requested.
Assist in resolving technical computer operations equipment problems.
Initiate corrective action or carry out instructions to resolve system problems on production jobs.
Log documents and maintain history records on Information Technology production problems.
Develop and maintain service level agreements with the various user departments and enterprise business unitsRecognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Qualifications:
Ability to work varying shifts.
Ability to operate computer and peripheral equipmentKnowledge of all enterprise hardware and software in use within the enterprise.
High school diploma or equivalent preferred.
1-2 years' experience in customer service related field Selective is an Equal Employment Opportunity employer.
That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives.
We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success.
Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion.
We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Selective maintains a drug-free workplace.
#LI-BB1Salary:
$11.
80 - $18.
07.
Estimated Salary: $20 to $28 per hour based on qualifications.
Don't work just anywhere.
Be Selective.
Our BusinessSelective is a midsized U.
S.
domestic property and casualty insurance company with a history of strong financial performance for over 95 years.
Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes' 2021 Best Workplaces in Financial Services and Insurance list.
Our CultureWe genuinely care about each other, our customers, and the communities in which we operate.
Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives.
If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.
We are seeking an technician who will provide users with guidance and first level support of the firm's business.
Departments rely on the function to solve problems, which are interfering with the timely completion of their work.
Responsible to ensure that help is given to these departments as quickly and efficiently as possible.
Responsibilities:
Respond to users requests for information and assists in problem resolution.
Maintain contact with users on operational and production problemsAssists in the development of processes and scripts to resolve 1st level support incidents.
Assist in coordinating the resolution of applications/software systems problems impacting productionAssist systems and application development personnel, as requested.
Assist in resolving technical computer operations equipment problems.
Initiate corrective action or carry out instructions to resolve system problems on production jobs.
Log documents and maintain history records on Information Technology production problems.
Develop and maintain service level agreements with the various user departments and enterprise business unitsRecognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Qualifications:
Ability to work varying shifts.
Ability to operate computer and peripheral equipmentKnowledge of all enterprise hardware and software in use within the enterprise.
High school diploma or equivalent preferred.
1-2 years' experience in customer service related field Selective is an Equal Employment Opportunity employer.
That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives.
We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success.
Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion.
We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Selective maintains a drug-free workplace.
#LI-BB1Salary:
$11.
80 - $18.
07.
Estimated Salary: $20 to $28 per hour based on qualifications.
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