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Cloud Systems Operations Engineer

What you ll be doing...

You will provide advance tiered support when joining our Cloud Platform System Operations team. You will help maintain and advance our OpenStack environment. This includes interfacing with tenants and peer support teams, and participating in feedback loops with upstream resources that will shape the company direction. While embracing new technologies in an evolving culture, you will support our cloud strategies.

  • Participating in a 7 day on-call rotation that provides after hours support to cloud tenants.
  • Providing advanced support for our cloud platform, and being responsible for the OpenStack environment, back end storage and underlying network infrastructure.
  • Effectively communicating with cloud tenants and occasionally external customers.
  • Troubleshooting failures and productivity impacting events.
  • Integrating tenants onto the OpenStack platform.
  • Patching, updating and upgrading both hardware and software resources.
  • Automating repetitive tasks using agile software development practices and tools such as Ansible, Puppet, BASH and Python Scripting.

What we re looking for...

You'll need to have:

  • Bachelor's degree in engineering, computer science or related discipline or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Linux Administration certifications I and II, or equivalent proficiencies.
  • Network certifications CCNA, CCP, or equivalent proficiencies.
  • Excellent communication skills with both internal and external resources.
  • Proficiency in system administration, network administration, and the virtualization disciplines of both subjects.
  • Experience working with modern configuration management tools such as Puppet and Ansible.
  • Experience with distributed storage solutions such as iSCSl, Ceph, and Swift.
  • Experience with Linux systems administration, preferably in a virtualized environment.
  • Experience with networking concepts and protocols, including SDN and NFV.
  • Experience deploying and supporting various distributions of OpenStack such as RedHat and Canonical.
  • Strong scripting skills such as Python, Bash, Ruby, and Perl.
  • Contributed to open-source projects.
  • Membership and extensive interaction with the OpenStack community and active participation in the core projects.



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